Terms

Last updated November 12, 2026

These terms apply when you buy a tool from Flow Media Group Ltd, trading as Customer Value ("we", "us"). We're a company registered in England and Wales (company number 12945701), registered office: The Stables, 23b Lenten Street, Alton, Hampshire, GU34 1HG, United Kingdom. You can reach us at hello@customervalue.io.

By placing an order you agree to these terms. Please read them, and our privacy policy, before you buy.

What you're buying For businesses Payment How it works Guarantee and refunds Hosting and renewal Fair use Your part Leads and data Who owns what Ending the service Liability General

1. What you're buying

For a one-time payment of $97 (USD) we build one tool for your business, using one of our templates: for example an instant estimate, a plan, a score or a best-fit match. We write the questions and results for your services and set it up in your brand. Your $97 includes:

building and setting up your tool
changes until you're happy with it, within the template you chose
12 months of hosting, so your tool has its own link you can share and put on your website
leads sent to your email (and phone, if you give us a number)
a fair-use allowance of 50 results a month (see fair use)

Anything outside this, such as a second tool, a new template or custom features, is a separate job. We'll always agree the price with you first.

2. For businesses

Our tools are for businesses. By ordering, you confirm you're buying for your business, not as a consumer, and that you're allowed to agree to these terms for that business.

3. Payment

Prices are in US dollars. Payment is taken in full when you order and is processed securely by Stripe. We never see or store your full card number. Your bank may charge a currency conversion fee. If tax applies to your order, it's shown before you pay. You'll get a receipt by email.

4. How it works

Kickoff call. After you pay, you book a 30-minute call. We learn your services, prices and customers, and agree what your tool should do.
We build it. Your tool is ready to check within 48 hours of the call, as long as we have what we need from you: your services, rough prices, your logo and any photos or reviews you'd like on it. If something's missing, the 48 hours start when we have it.
You check it. Tell us what to change and we'll keep going until you're happy, within the template.
It goes live. You get your link to share and to add to your website. We can help you add it.

If we can't build your tool within a week of your call because we're waiting on something from you, we'll remind you. If we haven't heard from you within 60 days of your order, we may close the order. You can still ask for a refund within the guarantee period below.

5. Our guarantee and refunds

Love it or it's free. If you don't love your tool, tell us what to change and we'll keep working on it. If you're still not happy, ask for a refund within 30 days of your purchase and we'll refund you in full. Just email hello@customervalue.io. Refunds go back to the card you paid with, usually within 5 to 10 working days. If we refund you, we take the tool offline.

6. Hosting and renewal

We host your tool for 12 months from the day it goes live. We'll contact you before the 12 months are up. Renewing is optional: you can choose to keep your tool live for $49 a year. Nothing renews or is charged unless you say yes. If you don't renew, we take the tool offline at the end of the 12 months and send you a copy of your leads if you ask.

We aim to keep your tool online all the time but can't promise it will never be down, for example during maintenance or problems with our hosting providers. If your tool is down for a long period, tell us and we'll put it right.

7. Fair use

Each tool includes up to 50 AI-generated results a month. Tools that create images count each image as one result. Most businesses use far less. If you regularly go over, we'll contact you to agree an option before anything changes. We never switch a tool off without talking to you first. We may change allowances with 30 days' notice.

8. Your part

You confirm you have the right to use everything you give us, such as your logo, photos, reviews and prices, and that it doesn't break anyone else's rights.
Prices and results in your tool are based on the figures you give us. They're guides, not quotes. You're responsible for the prices and quotes you give your customers, and for keeping your figures up to date (tell us and we'll update them).
You'll use your tool lawfully, and not for anything misleading, offensive or that breaks advertising rules.
You'll respond to the leads your tool sends you, and follow the law when you contact them (see below).

9. Leads and data

Leads collected by your tool belong to you. For the personal information your tool collects, you're the controller and we're your processor: we collect, store and deliver it only to provide your tool, and we don't sell it or use it for our own marketing. You're responsible for telling the people who use your tool how you'll use their details, for example with a link to your own privacy policy, which we'll add to your tool if you send it. You're also responsible for how you use the leads once you have them, including any consent you need before sending marketing. We keep the details of how we handle this data in our privacy policy. If you need a separate data processing agreement, ask us.

10. Who owns what

Your content (your logo, photos, reviews and leads) stays yours. Our templates, code, designs and the way our tools work stay ours. While your tool is live, you can use it and share it as much as you like. We'd love to show your tool as an example of our work, but we'll only do that with your permission.

11. Ending the service

You can ask us to take your tool offline at any time. We may suspend or take a tool offline if it's used unlawfully or to mislead people, or if you seriously break these terms. We'll talk to you first unless it's urgent. When a tool goes offline, we keep your leads for 90 days so you can ask for a copy, then delete them.

12. Liability

We'll build your tool with reasonable care and skill. We can't promise a number of leads, sales or results, because that depends on your business, your offer and your traffic. We're not responsible for losses you couldn't reasonably expect, or for lost profit, revenue or business. Our total liability to you for anything to do with your order is limited to the amount you've paid us in the 12 months before the claim. Nothing in these terms limits liability that the law doesn't allow us to limit, such as for fraud, or death or injury caused by negligence.

13. General

Things outside our control. We're not responsible for delays caused by things we can't reasonably control, such as outages at our providers.
Changes to these terms. We may update these terms. If a change affects your tool, we'll tell you by email at least 30 days before it applies.
Whole agreement. These terms, your order and anything we agree with you in writing are the whole agreement between us.
Law. These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. Before going to court, please email us so we can try to sort it out.

Contact

Flow Media Group Ltd, trading as Customer Value
The Stables, 23b Lenten Street, Alton, Hampshire, GU34 1HG, United Kingdom
hello@customervalue.io